Texting your customers

PayMidWare can text your customers a link to pay an invoice, a receipt, a notice when a payment fails, and a reminder before a scheduled payment runs. Texts are off until you turn them on, and a customer is only texted when they have agreed to it.

Turning it on

1. Open the merchant page and choose Text messages.
2. Tick the kinds of text you want to send. Each one is a separate switch.
3. Save.

Who gets a text

• Only customers who have agreed to be texted, at the exact mobile number they agreed to. If you change a customers phone number, ask them again.
• A customer can agree on the pay page after a successful payment, you can record it on the customers page, or your software provider can record it for you.
• Only record agreement the customer really gave. Do not tick the box on their behalf.

Good to know

• US mobile numbers only.
• Texts are not sent between 9pm and 8am in your time zone. They wait until morning.
• A customer who replies STOP is never texted again until they reply START, and they must agree again after that.
• Your plan includes a number of customer texts each billing period (pay links, receipts, failed-payment notices, reminders and add-a-card links, one per message). We email your Admins at 80 percent and again when you use them all, and your dashboard and the Text messages page show how many you have used. After that, customer texts stop until your billing period renews. Emails to your customers are not affected and keep going out, and an add-a-card link sent by text only is emailed instead. Sign-in codes and staff alerts are not counted. For more texts, ask your provider or PayMidWare about a plan that includes more.