Sales, refunds, voids and receipts

The Sales page lists sales with a date and status filter, totals and a tender breakdown. Download CSV exports the list. Open a sale to see its receipt.

What you can do on a sale

• Print or email the receipt. The footer comes from Register settings.
• Void a sale that is still open and has no payment on it.
• Refund a paid sale, in cash or back to the card. Refunds are for Admins and other managers only.
• Resolve a payment whose result the gateway never confirmed. This is also Admin only, and it prevents a customer being charged twice.
• Copy to an invoice to create a paid invoice for the sale.

If Copy completed sales to invoices is on, every completed sale becomes a paid invoice automatically, so your QuickBooks or Salesforce connection picks it up. These invoices count toward your plan's invoice limit. A refund does not change the linked invoice, so adjust that separately.