Why you are asked for a code on a new browser, and trusted browsers

When you sign in from a browser or computer we have not seen you use before, we may ask for a 6-digit code after your password. The code is emailed to you (or texted, if you chose that in My profile). It protects your account if someone else learns your password.

On the code page you can tick Don't ask for a code on this browser. That browser is then trusted for a number of days after each use, and signs in with just your password. Only tick it on a computer or phone that is yours, never on a shared or public one.

To see or remove the browsers you trust, open the menu with your name in the top right and choose Trusted browsers. Changing your password removes every trusted browser, so each one asks for a code again. If you did not expect a "new browser trusted" email from us, change your password straight away and tell your administrator.

Private or incognito windows, and browsers set to clear cookies when they close, will ask for a code each time. That is expected.