Voiding an invoice and refunding a payment

These are two different things, and it helps to pick the right one.

• Void an invoice when it should no longer be collected, for example it was created in error. Choose Void on the invoice list. A voided invoice can no longer be paid.
• Refund a payment when money has already been taken and should go back to the customer. Find the payment under Transactions and choose Refund. Some gateways let you refund part of the amount; others refund the full amount only.
• Void a payment from Transactions when it has not settled yet. Where Void is offered, it cancels the payment instead of returning money after the fact.